Sale Policy
While every effort is made to ensure that the products on TimberMalaysia.com are consistently available, out-of-stock situations may still arise due to unexpected surges in demand or the retirement of certain product models by the manufacturer. Customers will be notified the estimated waiting time in such a situation, and will have the option to wait for stock replenishment or request for a refund by writing in to meng@timbermalaysia.com.
Please note that product colour, texture or wood grain variations are to be expected and does not constitute a faulty product. Photography lighting and screen colour calibrations on different devices will result in colour variations of product images uploaded to TimberMalaysia.com.
Installation services offered are on a first-come-first-serve basis (based on confirmed projects).
Deliverables
Product deliveries within the Klang Valley typically take between 2 to 5 working days unless a product is out of stock or during super peak periods. In the event of an out-of-stock situation, we will inform buyers of the estimated waiting time for new stock to arrive.
Installation dates will be arranged upon receipt of downpayment, based on a first-come-first-serve basis.
Product Warranties
Some products on TimberMalaysia.com come with product warranties, which are offered by our suppliers who are mainly the brand owners, manufacturers and/or importers of the products featured on this website. Proof of purchase must be presented to make a claim. Claims made for defective products within the stated product warranty period will be subject to reviews by our respective suppliers offering the product warranties. A site visit or inspection of the defective product may also be required to determine the validity of the claim. The defective product can be exchanged for a new one if the claim is approved. Any related costs such as labour, delivery or related accessories are excluded in the product warranties, and will be at the expense of the buyer/customer. While we will do our best to facilitate the claim process, the successful/unsuccessful claim of a product/service is subject to the final review, approval and decision of our suppliers. No compensation of any kind, material or otherwise, will be provided by Mprestiq Enterprise for any unsuccessful product claims.
Returns & Refunds
You may request for a refund or an exchange in the following circumstances:
(i) Item received is wrong/different from order placed.
(ii) Item received is faulty.
(iii) Item did not arrive.
Request for refunds due to product colour variations or a change of mind will not be entertained.
Requests for a refund due to wrong or faulty items must be made within 2 calendar days from the receipt of the item by sending an email to meng@timbermalaysia.com along with your full name and proof of purchase.
To be eligible for a refund, your returned item must be unused, in the same condition that you received it—in its original packaging, complete with any accompanying accessories or items, tags/labels, manuals, invoices, etc.
We will notify you (the purchaser) on the status of your refund after inspecting the returned item.
If your request for a refund is approved, we will initiate a refund to your bank account/credit card (method will be the same as your original payment method) within 7 working days of the refund approval.
